Care Plans
Having a website isn’t a case of just ‘set and forget’
Your WordPress website needs a Care Plan
Under the hood, like a car, a website needs maintenance
A website needs to be nurtured. Not only should the content be regularly updated to help with search engine optimisation and visitor engagement. A website that isn’t maintained can eventually break down and stop working properly, or even become hacked due to out-of-date software.
What is a Care Plan?
Our WordPress Care Plans take the pain away from you having to ensure your website keeps running smoothly. Every month, we safely update all core software and plugins on the site to the latest versions, backing up before each update.
At the same time we also conduct a thorough security scan of the website to detect any vulnerabilities. Ensuring the website software is at the latest version keeps the site as secure as possible, so vulnerabilities in older versions can no longer be exploited.
Website Care Plan Packages
We understand that no two websites are the same, which is why we offer three flexible Care Plan packages designed to suit a variety of businesses. Whether you’re running a simple brochure site or a feature-rich eCommerce platform, our Care Plans keep your website secure, updated, and performing at its best.
Essential
For smaller brochurer websites that just need updates and basics
£30
per month
All prices exclude VAT.
3 months minimum with 30 day notice period.
Finest
For lead-gen and business sites where downtime costs enquiries
£55
per month
All prices exclude VAT.
3 months minimum with 30 day notice period.
Assured
For Ecommerce and higher risk sites with extra login and malware protection
£65
per month
All prices exclude VAT.
3 months minimum with 30 day notice period.
How a website Care Plan will help your business
Prevention is better than cure
Regular planned, preventative maintenance helps to remove the majority of issues before they even occur. It ensures your site stays up-to-date and safe from new threats and issues. This could include regularly updating software, patching security flaws and monitoring for suspicious activity.
It also involves performing routine backups and conducting security audits to ensure everything is functioning properly. You could do all of this yourself. And if no one else is keeping on top of things, then it’s your ongoing responsibility to ensure your website is ship-shape.
Keep your Website secure
We perform monthly updates to your website’s core software and plugins, closing the door on vulnerabilities before they can be exploited.
Reliable Backups
Before making any updates, we take a complete backup of your website. That means if anything unexpected happens, we can quickly restore your site to full working order without disruption.
Problem Prevention
By keeping everything updated and monitored, we reduce the risk of costly downtime, security breaches, and broken features. Prevention really is better than cure.
Keep your website fresh with a design that grows with you
Modern, responsive web design that works hand-in-hand with your Care Plan
Looking after your website is vital — and so is making sure it looks and performs its best. That’s where we come in. At Nettl of Exeter, we design websites that are not only beautiful and responsive, but also built to grow alongside your business.
Our web design experts can refresh your site or create something brand new, ensuring that the Care Plan support you receive is backing up a site that’s ready to impress and convert.
How we help
Let us take care of it
A Care Plan offers peace of mind. You’ll know you’re doing everything you can to protect your business, your website, your customers, and everyone’s data. Let our experts take care of all the regular checks and updates, so you can focus on your customers instead.
It’s far easier (and kinder on your pocket) to prevent it happening in the first place than trying to fix a website that’s broken or hacked and not on a Care Plan.
Improved Website Performance
A well-maintained website doesn’t just stay secure—it also runs faster and more smoothly. With optimised updates, your visitors enjoy a better user experience.
Flexible Care Plans
Whether you’re running a simple brochure site or a feature-rich Ecommerce platform, we have a Care Plan that fits.
Expert Technicans
By letting us handle the technical upkeep, you can focus on what you do best—running your business. No more worrying about software updates, backups, or security monitoring
Care Plan FAQs
Why do I need a Care Plan?
It’s a bit like asking why you should service your car. Just because your website is digital, doesn’t remove the need for maintenance. Technology changes at great pace, and newer browser versions can display older websites differently, plus older software is more likely to be hacked due to known vulnerabilities that cyber criminals can exploit.
Having a care plan reduces the risk of your site breaking or becoming hacked and the associated brand damage this would bring. It’s peace of mind knowing that your site is being updated on a regular basis in a safe and secure way.Â
How do I know what work has been done?
We log every update we make to the core software and plugins to your site and every month we generate a report which shows the exact updates we have performed. This report also includes the results of our security scan so you’re aware of any vulnerable versions of software that might be running on your site.Â
I have my own website, can I add a Nettl Care Plan?
It’s unlikely. We can only add Care Plans to sites that use our own hosting service. If your site is brought over to our hosting platform we may be able to add a care plan, but this is at our discretion. All websites are built differently and we want to be confident that we can successfully maintain your website going forwards.
What do you update as part of the Care Plan?
Our care plans include updates to WordPress core software (like your phone or computer operating system), plugins (like the apps on your phone), and the theme that dictates the style and look of your website. Content changes and edits are not included in our care plans. These would be priced separately or need to be part of an additional ongoing retainer to cover the time.
What happens if my site breaks or is hacked?
Even with the best will in the world, sometimes your site can break after a plugin update due to a compatibility issue between plugin versions. In this situation, we would roll back to the latest backup taken before we made the update, complete the others and then attempt the update again in future when a newer version has been released that may fix the issue.Â
In the unlikely event your website is hacked whilst on a care plan we will rectify it for free. On our Essential plan this involves us restoring the site to a previous date before the site became compromised. On our Finest and above plans, this involves our geek team thoroughly cleansing the site to remove the malware.Â
Nice words by nicer people
We work closely with our clients to help explore, refine and execute their ideas.
Exeter based Website Hosting
Need a fresh home for your website?
Maybe it’s time to upgrade your hosting and give your website the solid foundation it deserves. Pick up the phone and give our Exeter team a ring on 01392 797 400 to arrange an appointment.
We’ll talk you through our website hosting options and how we can keep your site fast, secure, and always online.